Hospitality & Services
Hospitality & Experience Brands
Your guest experience starts long before they walk through the door.
78%
of organisations now use AI in at least one business function — up from 55% just one year prior
McKinsey State of AI, 2025 ↗$3.70
returned for every $1 invested in AI — with top performers achieving $10.30 per dollar
Gartner, 2024 ↗4×
productivity growth in industries with high AI exposure vs those without
PwC Global AI Jobs Barometer, 2025 ↗What we see in the market.
Hospitality brands spend enormous effort perfecting the in-person experience — and then lose guests at the first digital touchpoint. Online booking friction, impersonal follow-up, and absent loyalty programmes are leaving revenue on the table every day.
In a sector defined by experience, digital touchpoints either delight or disappoint. I help hotels, restaurants, and experience brands create the online presence and customer journey their offering deserves.
“The right digital strategy doesn’t just solve today’s problems — it builds the capability to handle tomorrow’s opportunities.”
Agata Adamczak
Founder, Lumii Advisory
What working with Lumii delivers.
- 01
Digital booking and reservation optimisation
- 02
Reputation and review management strategy
- 03
Loyalty and CRM implementation
- 04
Personalised guest communication programmes
Further Reading
See how leading global businesses are using AI to transform their operations.
The disciplines I bring to hospitality & services.
Ways to Engage
Three shapes to engage with Lumii — chosen around where you are.
Workshops
A half or full day to align leadership on what AI means for your business.
Learn more →Project Sprints
A fixed-scope engagement to deliver one measurable outcome in 6–12 weeks.
Learn more →Advisory Retainer
Ongoing senior counsel as your AI and digital strategy evolves.
Learn more →Not sure which fits? Every engagement starts with a conversation.
Book a Discovery CallLet’s find your light.
Whether you are at the start of your AI programme or deep into it, a single conversation can change its trajectory.